Return Policy
GAVRI – RETURN, EXCHANGE & REFUND POLICY
Last Updated: 27 September 2026
At GAVRI, we want you to have a smooth and satisfying shopping experience. Every product is carefully checked before dispatch. If you receive a wrong, damaged or defective product, we are here to help.
1. RETURN & EXCHANGE WINDOW
GAVRI offers a 7-day return and exchange window from the date of delivery.
To be eligible for a return or exchange, the product must:
• Be unused and unworn
• Be unwashed
• Have all original tags and labels attached
• Be returned in its original packaging
• Be free from stains, perfume, makeup, damage or alterations
• Be in the same condition as received
2. ELIGIBLE RETURN & EXCHANGE REASONS
A return or exchange may be requested if:
• You received the wrong product.
• You received a damaged or defective product.
• The product has a manufacturing defect.
• The product received is materially different from the product shown or described on our website.
• You received a different size from the size ordered.
3. SIZE EXCHANGE
If the size you ordered does not fit, you may request a size exchange within 7 days of delivery, subject to availability.
Only one size exchange per product/order is allowed.
If the requested size is unavailable, GAVRI may provide an alternative resolution, such as a refund or store credit, where applicable.
4. NON-RETURNABLE PRODUCTS
A return or exchange may not be accepted if:
• The product has been worn or washed.
• The product has been altered or modified.
• The product has stains, odour, perfume or other signs of use.
• Original tags or labels have been removed.
• The product has been damaged after delivery due to customer handling.
• The return request is made after the 7-day return period.
• The product is returned without its original packaging or tags.
5. DAMAGED OR WRONG PRODUCT
If you receive a damaged, defective or incorrect product, please contact GAVRI within 48 hours of delivery.
Please provide:
• Order ID
• Clear photographs/videos of the product
• Photographs of the packaging and shipping label
• A brief description of the issue
Our team will review the request and provide the appropriate resolution.
Please do not discard the original packaging until your return request has been resolved.
6. HOW TO REQUEST A RETURN OR EXCHANGE
To request a return or exchange:
Step 1: Contact GAVRI through WhatsApp or Email.
Step 2: Share your Order ID and reason for the return/exchange.
Step 3: Provide photographs/videos if requested.
Step 4: Once your request is approved, GAVRI will provide return instructions.
Step 5: The returned product will be inspected after it reaches us.
Step 6: Once approved after inspection, the applicable exchange/refund process will be initiated.
7. RETURN SHIPPING CHARGES
For products confirmed to be wrong, damaged or defective at the time of delivery, GAVRI will arrange or bear the applicable return shipping cost.
For size-related or customer-preference returns/exchanges, return shipping charges may apply as communicated by GAVRI at the time of the request.
8. REFUND POLICY
Once an eligible returned product is received and successfully inspected, the refund will be processed to the original payment method, where applicable.
The time taken for the refund to reflect in your bank account may depend on your bank, payment gateway or payment provider.
For Cash on Delivery (COD) orders, GAVRI may request valid bank account or UPI details to process an eligible refund.
9. REFUND AMOUNT
For an approved refund, the eligible product amount will be refunded according to the applicable order and return circumstances.
Any applicable non-refundable charges will be communicated to the customer before processing the return.
10. ORDER CANCELLATION
Order cancellation may be requested before the order has been shipped.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may follow the applicable return process after delivery.
11. RETURN INSPECTION
All returned products are subject to quality inspection.
Approval of a return request does not automatically guarantee a refund. The returned product must meet the eligibility conditions mentioned in this policy.
12. POLICY & CUSTOMER RIGHTS
GAVRI reserves the right to reject a return request if the product does not meet the eligibility conditions mentioned above or if there is evidence of misuse, alteration or damage after delivery.
Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.
13. CONTACT US
For return, exchange or refund assistance:
Brand: GAVRI
Website: Gavri.wear
Email: [YOUR EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]
Customer Support Hours: [YOUR SUPPORT TIMING]
Please mention your Order ID whenever contacting us regarding an order.
Thank you for choosing GAVRI.
GAVRI
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